Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@albaghdaad.com. Please note that returns will need to be sent to the following address: [Main Bhawana Bazar, Faisalabad]



If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@albaghdaad.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@albaghdaad.com.

Refund and Returns Policy

 

Overview

 

At Albaghdaad, we are committed to providing you with the finest fragrances and a delightful shopping experience. Your satisfaction is our top priority, and we strive to ensure that you are completely content with your purchase.

 

If, for any reason, you are not satisfied with your order, please read our Refund and Return Policy below for guidance.

 

 

Returns and Exchanges

 

We understand that sometimes a product may not meet your expectations or may arrive damaged. In such cases, we offer a straightforward return and exchange process. Here’s how it works:

  • Return Eligibility: You may return or exchange your purchase within 15 days from the date of receipt, provided the item is in its original, unused condition and accompanied by the original packaging and proof of purchase.

  • Return Process: To initiate a return or exchange, please contact our Customer Service team at LIVE CHAT or INFO@ALBAGHDAAD.COM. Our team will guide you through the process and provide you with a return authorization (RA) number.

  • Shipping Costs: Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part, such as shipping the wrong item or a defective product.

 

Refunds

If you choose to return an item and meet the return eligibility criteria, we will process a refund to your original payment method. Here are the details:

  • Refund Timeline: Refunds will be processed within 3 business days after we receive and inspect the returned item.

  • Refund Amount: The refund amount will include the purchase price of the returned item(s) minus any applicable restocking fees or shipping charges (if applicable).

Damaged or Incorrect Items

In the rare event that your order arrives damaged or you receive an incorrect item, please notify us within 2 days of receiving your order. We will arrange for a replacement or issue a refund, including any shipping fees you may have incurred.

Non-Returnable Items

Certain items, such as personalized fragrances or products that have been opened, used, or altered, may not be eligible for returns or exchanges due to health and safety reasons.

 

Need help?

 

Contact us at info@albaghdaad.com for questions related to refunds and returns.