Overview

At Albaghdaad, we are committed to providing you with the finest fragrances and a delightful shopping experience. Your satisfaction is our top priority, and we strive to ensure that you are completely content with your purchase.

If, for any reason, you are not satisfied with your order, please read our Refund and Return Policy below for guidance.

Returns and Exchanges

We understand that sometimes a product may not meet your expectations or may arrive damaged. In such cases, we offer a straightforward return and exchange process. Here’s how it works:

• Return Eligibility: You may return or exchange your purchase within 15 days from the date of receipt, provided the item is in its original, unused condition and accompanied by the original packaging and proof of purchase.

• Return Process: To initiate a return or exchange, please contact our Customer Service team at LIVE CHAT or INFO@ALBAGHDAAD.COM. Our team will guide you through the process and provide you with a return authorization (RA) number.

• Shipping Costs: Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part, such as shipping the wrong item or a defective product.

Refunds

If you choose to return an item and meet the return eligibility criteria, we will process a refund to your original payment method. Here are the details:

• Refund Timeline: Refunds will be processed within 3 business days after we receive and inspect the returned item.

• Refund Amount: The refund amount will include the purchase price of the returned item(s) minus any applicable restocking fees or shipping charges (if applicable).

Damaged or Incorrect Items

In the rare event that your order arrives damaged or you receive an incorrect item, please notify us within 2 days of receiving your order. We will arrange for a replacement or issue a refund, including any shipping fees you may have incurred.

Non-Returnable Items

Certain items, such as personalized fragrances or products that have been opened, used, or altered, may not be eligible for returns or exchanges due to health and safety reasons.

Need help?

Contact us at info@albaghdaad.com for questions related to refunds and returns.